How it works:
Delivery to your home
If your documentation verification is complete and payment was received, your delivery will be confirmed and scheduled in the next 48 hrs after your purchase invoice was issued, and product will be delivered as soon as possible if it’s in-stock at the local warehouse. A few additional days may be required for merchandise that needs to be ordered and transported from another warehouse located out-of-town.
Online delivery is a flat rate of $99.99. We deliver only in states where Famsa Furniture operates (Texas and Illinois). If delivery address is more than 100 miles from the closest Famsa Furniture store, an extra charge per mile applies.
Store Pickup at Famsa
Store pickup is a free service that allows you to order items online and pick them up at your closest Famsa location.
What to bring:
For your protection and verification, the items purchased will only be released if the following items are present and match:
When to go the Store:
Store hours vary. Please refer to our locations and call your desired Famsa location for store business hours.
Rescheduling Store Pickup
If for any reason you cannot make it to the day arranged for your store pickup, please call the store you designated for store pick up and reschedule.
If your credit verification is complete and your down-payment was received, or (if you didn’t purchase on credit) your payment was applied to your account, your delivery will be confirmed and scheduled in the next 48 hrs after your contract was made, and product will be delivered as soon as possible if it’s in-stock at the local warehouse. A few additional days may be required for merchandise that needs to be ordered and transported from another warehouse located out-of-town.
The delivery fee may vary based on the distance from the store. We deliver only in states where Famsa Furniture operates (Texas and Illinois). If delivery address is more than 100 miles from the closest Famsa Furniture store, an extra charge per mile applies.
Store pickup is a free service that allows you to order items and pick them up at the Famsa store where you purchased your items.
IMPORTANT: A person older than 18 years old must be present to sign for the delivery.
If you have any questions or need help with your situation, please call your local Delivery Dept. or 1-866-883-2672.
The delivery team WILL NOT be able to:
Thank you for your purchase!
Please help us by adding feedback of your good service experience on our Facebook page @famsausa or Google Reviews.
In addition, you may have other privacy protections under some state laws. We will comply with applicable state laws regarding information about you. For example, certain state laws may restrict the types of information we may disclose about you or require us to provide you with additional notices.
INFORMATION WE MAY COLLECT:
Famsa may collect nonpublic personal information about you from the following sources:
INFORMATION WE MAY DISCLOSE AND TO WHOM WE MAY DISCLOSE INFORMATION:
The nonpublic personal information Famsa may collect as described above may be disclosed in order to deliver products and services to you, provide customer service or, manage or collect your account.
DISCLOSURES PERMITTED BY LAW:
OUR SECURITY PROCEDURES:
Your original receipt is required for all returns, exchanges and warranty repair services. All returns and exchanges must be in original condition, include all accessories and in full working condition. All returns and exchanges must be made at the store of original purchase. Famsa reserves the right to request identication and deny any return. It is the responsibility of the customer to inspect his/her merchandise during a home delivery, before the Famsa Delivery Team leaves the house or before exiting the premises of a store or warehouse when picking up at will call.
15-day return period
We accept returns or exchanges 15 days from the day of delivery or pick-up. Please review the exceptions below. Merchandise discovered to have manufacturer defects will be accepted for a full refund, but it must be returned within 15 days from original purchase.
When submitting a return, please call the store prior to your visit if the item you are returning requires special handling (such as a flat screen TV 42” or larger).
Furniture without damages, without spots or other abnormal details, or within normal conditions of use (see conditions of normal use) qualify to return only (within 15-day period). Re-stock fees may apply (for details see re-stock fee conditions).
Exclusions and Non-returnable items
Non-returnable items include labor and/or installation services.
Conditions of Normal Use
Any product that is returned without the promotional item(s) included with the original transaction (e.g. buy Furniture get discount on TV; buy Furniture get free item) will have the difference between the regular price at the time of purchase and the promotional value of that item deducted from the refund amount.
Note regarding personal data and Items left on returned or exchanged products
Please remove all personal data (e.g. computer data) from any returned or exchanged products. Famsa is not responsible for any personal data or items (e.g. CDs, DVDs, etc.) left on or in a returned or exchanged product.
A restocking fee of 15% of item's regular price will be charged on items returned without their original packaging or box. Replacement charge, if authorized, may change based on the conditions in which the article is returned. Merchandise identified with stains or abnormal details outside of normal use (conditions not noted in normal use, and does not present damage) will not apply for exchange; if authorized, a 30% re-stocking fee applies for the return.Refund method
Refund will be made in the same form as original purchase. Exceptions: if payment was made with a debit card, it may be refunded in cash. Purchases made with a Check will be refunded in the form of a mail check within 10 to 15 business days of return.
For additional information, please visit your nearest Famsa store or Service Department, or call toll-free 1-866-883-2672.
Revised date: November 7, 2017
Payments can be made at any time:
Payments by phone are also available by calling 866-883-2672 and choosing option 2 (Pay by Phone/Billing Department) or option 1 (Customer Service Department) during the following hours:
The different types of Checks that we accept are:
If any payment is more than 10 days late, you will be assessed a delinquency charge.
We guarantee that every transaction you at famsafurniture.com will be 100% compliant to the standards of the highest authority of online shopping sites, which is Verisign (click on the seal in our Homepage to check the certification).