How it works:

• If this is the first time you are purchasing on our site, you must create an account. In order to create an account you will be required to provide your e-mail address and create a password. Once you have created your account you can begin shopping!
• When logged in to your account you can shop our online catalog and select the items you want Click on “Add to cart +” for each item. Once you are done adding to your cart, you will select “checkout”.
• If you have a promotion/coupon code you must enter it before you continue checking out. You will then update your order.
• During checkout, choose to either pick up the product at the store, or pay a delivery fee to receive it at your home address.
• Select if you choose to pay online or pay in the store.
• If paying online, debit cards or personal credit cards (Visa, Mastercard, Discover, American Express) are accepted, pending required verification of documentation before product can be shipped or picked up.
• Place your order, you will receive a confirmation message letting you know that your transaction has gone through.

Delivery to your home

If your documentation verification is complete and payment was received, your delivery will be confirmed and scheduled in the next 48 hrs after your purchase invoice was issued, and product will be delivered as soon as possible if it’s in-stock at the local warehouse. A few additional days may be required for merchandise that needs to be ordered and transported from another warehouse located out-of-town.

Online delivery is a flat rate of $99.99. We deliver only in states where Famsa Furniture operates (Texas and Illinois). If delivery address is more than 100 miles from the closest Famsa Furniture store, an extra charge per mile applies.

Store Pickup at Famsa

Store pickup is a free service that allows you to order items online and pick them up at your closest Famsa location.

• Once we receive your order we will work on getting your items to your desired store location for pick up.
• Once your order is ready for store pick up, we will contact you letting you know that your items are ready for store pickup.
• You are required to bring your ID, Credit Card, and Transaction Receipt (invoice from online purchase) to the store in order to pick up your items.
• Merchandise picked-up at the Warehouse or Store needs to be opened and inspected by customer accepting merchandise, to verify perfect condition. If the customer refuses to inspect merchandise, the customer takes full responsibility for merchandise.

What to bring:

For your protection and verification, the items purchased will only be released if the following items are present and match:

• Your government-issued photo ID
• The credit card used for your purchase (if you paid online)
• Transaction Receipt

When to go the Store:

• Wait for us to contact you to let you know that your purchase is ready for pickup, before you go to the store to pick up your items.
• If the items you purchased are not in stock at the store you selected, we will contact you twice. First we will contact you to let you know the expected date your item will be ready for store pick up, and then again when your items are in the store ready for pickup.

Store Hours:

Store hours vary. Please refer to our locations and call your desired Famsa location for store business hours.

Rescheduling Store Pickup

If for any reason you cannot make it to the day arranged for your store pickup, please call the store you designated for store pick up and reschedule.

FYI:

• We do not charge for store pickup.
• Products might be larger than expected please take this into consideration when deciding what vehicle you will use when picking up your order.
• The customer name on the purchase transaction must match the cardholder name on the credit card being used for payment.
• Purchases with scheduled and paid home delivery can only be delivered to the same name and address of the person who made the purchase.
• Only the billing person is designated to do the store pickup, no exceptions.

Once your credit verification is complete and your down payment has been received, or (if not purchased on credit) your payment has been applied to your account, we will confirm your order as soon as possible.
Please note that delivery will not be scheduled until the product is in stock at your local warehouse. For items that need to be ordered or shipped from an out-of-town warehouse, additional time may be required. Once in stock, we will schedule delivery at the earliest available time.   

The delivery fee may vary based on the distance from the store. We deliver only in states where Famsa Furniture operates. If delivery address is more than 100 miles. From the closest Famsa Furniture store, an extra charge per mile applies.
Pick-up at store policy
Store pickup is a free service that allows you to order items and pick them up at the Famsa store where you purchased your items.
Once your order is ready for store pick up, we will contact you letting you know that your items are ready for store pickup.
You are required to bring your ID, Credit Card, and Transaction Receipt (invoice from online purchase) to the store in order to pick up your items.
Merchandise picked-up at the Warehouse or Store needs to be opened and inspected by customer accepting merchandise, to verify perfect condition. If the customer refuses to inspect merchandise, the customer takes full responsibility for merchandise.

The Delivery Process:

Delivery Services
Delivery during regular days, after 8:00 am.
Delivery in peripheral zones, only on predetermined days.
We only deliver to the address authorized in the sales contract.

Day Before
You will receive a phone call a day before the scheduled delivery date (between 12:00pm and Until 7:30pm) to the numbers on the customer’s account.
During this call, we may ask you for additional phone number(s), and will confirm address, entrance gate codes, or any other special instructions.
To ensure that your order is delivered on the scheduled date, you must answer the phone call or allow for a message to be recorded in your voicemail.
Only the confirmed deliveries will be scheduled.
Non-confirmed deliveries will need to be rescheduled by calling the FAMSA local Delivery Dept, or 1-866-883-2672.

Delivery Day

You will receive a phone call from the delivery team around 30 minutes before delivery.
If due to unforeseen circumstances the driver is not able to arrive on time, we will call you with a revised arrival time frame.
The space must be available to assemble the new product.
We make basic appliances connections but are not able to do installations. Electricity outlets must be in optimal and reliable conditions to proceed with connections.
Customer must hire a certified company to install appliances (gas, electricity or water).
IMPORTANT: A person older than 18 years old must be present to sign for the delivery.

During the Delivery
Your sales receipt/order contract will explain which products in your order will be delivered and assembled in your home. Assembly will happen when needed.
Delivered merchandise, needs to be opened and inspected by customer accepting merchandise, to verify perfect condition. If the customer refuses to inspect merchandise, the customer takes full responsibility for merchandise.
If you have any questions or need help with your situation, please call your local Delivery Dept. or 1-866-883-2672

Services NOT Offered
The delivery team WILL NOT be able to:
Complete the delivery if there is any risk of injury or damage to the property, product and /or personnel.
Lift furniture or other product from the outside over a window.
Move other furniture in the home.
Wait more than 20 minutes in case no one is home.
Come back the same day for a second delivery attempt (if no one is home).
Thank you for your purchase!

Please help us by adding feedback of your good service experience on our Facebook page @famsausa or Google Reviews.

Local Delivery Departments
DFW Distribution Center – (214) 267-6200
Houston Distribution Center – (713) 696-1675
San Antonio Distribution Center – (210) 281-2000

Delivery Policy for Famsa EXPORT  Orders   
Deliveries to , El Salvador, Guatemala and Honduras through our Famsa EXPORT service usually take 15 days from the date when the sales contract is made.
The delivery fee varies based on the country of delivery. If a purchase of furniture, mattresses or appliances was made, in a minimum total amount of $1599 or more, delivery to destination country is FREE (* Free delivery does not apply to purchases of electronics)

The trust of our customers is FAMSA INC/FAMSA FINANCIAL INC most valuable asset. Famsa safeguards that trust by keeping nonpublic personal information about customers in a secure environment and using that information in accordance with this Privacy Policy.

ABOUT OUR PRIVACY POLICY

This Privacy Policy includes examples of the types of nonpublic personal information that we collect and the kinds of companies with whom we share such information. These examples are illustrative and should not be considered a complete inventory of our information collection, use and sharing practices.
In addition, you may have other privacy protections under some state laws. We will comply with applicable state laws regarding information about you. For example, certain state laws may restrict the types of information we may disclose about you or require us to provide you with additional notices.
Please note that this Privacy Policy will not apply to your relationships with other financial service providers, such as banks, credit card issuers, finance companies and independent insurance agents that are not a part of Famsa Inc. or Famsa Financial. These third-party Privacy Policies will govern how they collect, use and disclose personal information that you allow them to access.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

INFORMATION WE MAY COLLECT:

FAMSA INC/FAMSA FINANCIAL INC may collect nonpublic personal information about you from the following sources:
⦁    Information we receive from you (or is provided to us on your behalf) on applications and other forms, such as your name, address, telephone number, employer, and income.
⦁    Information from consumer reporting agencies, public records and data collection agencies, such as your obligations with others and your creditworthiness or additional contact information.
⦁    Information you provide to us on your application.

INFORMATION WE MAY DISCLOSE AND TO WHOM WE MAY DISCLOSE INFORMATION:

The nonpublic personal information FAMSA INC/FAMSA FINANCIAL INC may collect as described above may be disclosed in order to deliver products and services to you, provide customer service or, manage or collect your account.

DISCLOSURES PERMITTED BY LAW:

FAMSA INC/FAMSA FINANCIAL INC may disclose all of the nonpublic personal information described above, as permitted by law. For example, we may use affiliated and nonaffiliated parties to perform services for us, such as providing customer assistance, handling claims, protecting against fraud and maintaining software for us, and third party collection agencies. These nonaffiliated parties shall also have a similar Privacy Policy or agree to adhere to this Policy.

OUR SECURITY PROCEDURES:

⦁    FAMSA INC/FAMSA FINANCIAL INC restricts access to nonpublic personal information about you to those employees whom we determine do not have a legitimate purpose to access such information in connection with the provision of products or services to you.
⦁    We employ security techniques designed to protect, our customer data. We provide training and communication programs designed to educate employees about the meaning and requirements of our strict standards for data security and confidentiality.
⦁    Changes to this Privacy Policy: We reserve the right to modify or supplement this Privacy Policy at any time. If we make material changes, we will provide current customers with a revised notice that describes our new practices.

ALL SALES ARE FINAL
At Famsa, all sales are final. No returns or exchanges will be accepted once your purchase is complete and the merchandise is taken into your possession.

CANCELLATIONS & RESELECTIONS

• Cancellations or Reselections: If you need to cancel or reselect your order after confirmation, a 25% restocking fee will be applied to the total purchase price.
• Special Order Items: Special order items cannot be canceled under any circumstances.

ORDER CONFIRMATION & ACCEPTANCE

• Once your order is confirmed—whether in-store or online—it is considered final.
• It is the customer’s responsibility to inspect the merchandise upon delivery or pick-up.
•  Acceptance of the merchandise confirms that you have reviewed and approved its condition.
• Any issues regarding manufacturer defects or damages should be addressed under the applicable warranty or Protection Plan, not as a return or exchange.

WARRANTIES & PROTECTION PLANS

• Manufacturer warranties vary by product. Warranty claims should be directed to the manufacturer or handled according to our Protection Plan terms.
• Please note that purchasing a Protection Plan does not provide a return or exchange option and does not modify our final sale policy.

For additional information, please visit your nearest Famsa store or contact our Customer Service Department at 1‑866‑883‑2672.

Payments can be made at any time:

• By mail (P.O. Box 36929 Houston, TX 77236)
• Online (https://www.famsapayments.com/us/web/)
• Or in person at any of our Famsa stores during business hours.

Payments by phone are also available by calling 866-883-2672 and choosing option 2 (Pay by Phone/Billing Department) or option 1 (Customer Service Department) during the following hours:

• Monday to Friday: 8:00 am – 8:30 pm CST
• Saturdays: 8:00 am – 7:30 pm CST
• Sundays: 8:00 am – 7:30 pm CST

PAYMENT METHODS

• Cash
• Debit Cards (ATM)
• Credit Card – Accepting VISA, MASTERCARD, DISCOVER and AMERICAN EXPRESS (Government-issued photo ID required)
• Money Orders: exact amount of the payment you want to make, we don’t give money back.
• Checks
• P.O. Box 36929 Houston, TX 77236
• Our Website

The different types of Checks that we accept are:

• Personal Checks
• Payroll Checks in customer’s name (Minimum of a monthly payment submitted. Photo ID required)
• Federal or State Income Tax Refund Checks in customer’s name (Minimum % of the check submitted. Government-issued Photo ID required)
• Social Security Checks (Minimum of a monthly payment submitted. Photo ID required)

LATE FEE

If any payment is more than 10 days late, you will be assessed a delinquency charge.

1. SECURITY GUARANTEE

We guarantee that every transaction you at famsafurniture.com will be 100% compliant to the standards of the highest authority of online shopping sites, which is Verisign (click on the seal in our Homepage to check the certification).