Shipping policy

DELIVERY POLICY

 Once your credit verification is complete and your down payment has been received, or (if not purchased on credit) your payment has been applied to your account, we will confirm your order as soon as possible.
Please note that delivery will not be scheduled until the product is in stock at your local warehouse. For items that need to be ordered or shipped from an out-of-town warehouse, additional time may be required. Once in stock, we will schedule delivery at the earliest available time.   

The delivery fee may vary based on the distance from the store. We deliver only in states where Famsa Furniture operates. If delivery address is more than 100 miles. From the closest Famsa Furniture store, an extra charge per mile applies.
Pick-up at store policy
Store pickup is a free service that allows you to order items and pick them up at the Famsa store where you purchased your items.
Once your order is ready for store pick up, we will contact you letting you know that your items are ready for store pickup.
You are required to bring your ID, Credit Card, and Transaction Receipt (invoice from online purchase) to the store in order to pick up your items.
Merchandise picked-up at the Warehouse or Store needs to be opened and inspected by customer accepting merchandise, to verify perfect condition. If the customer refuses to inspect merchandise, the customer takes full responsibility for merchandise.

The Delivery Process:

Delivery Services
Delivery during regular days, after 8:00 am.
Delivery in peripheral zones, only on predetermined days.
We only deliver to the address authorized in the sales contract.

Day Before
You will receive a phone call a day before the scheduled delivery date (between 12:00pm and Until 7:30pm) to the numbers on the customer’s account.
During this call, we may ask you for additional phone number(s), and will confirm address, entrance gate codes, or any other special instructions.
To ensure that your order is delivered on the scheduled date, you must answer the phone call or allow for a message to be recorded in your voicemail.
Only the confirmed deliveries will be scheduled.
Non-confirmed deliveries will need to be rescheduled by calling the FAMSA local Delivery Dept, or 1-866-883-2672.

Delivery Day

You will receive a phone call from the delivery team around 30 minutes before delivery.
If due to unforeseen circumstances the driver is not able to arrive on time, we will call you with a revised arrival time frame.
The space must be available to assemble the new product.
We make basic appliances connections but are not able to do installations. Electricity outlets must be in optimal and reliable conditions to proceed with connections.
Customer must hire a certified company to install appliances (gas, electricity or water).
IMPORTANT: A person older than 18 years old must be present to sign for the delivery.

During the Delivery
Your sales receipt/order contract will explain which products in your order will be delivered and assembled in your home. Assembly will happen when needed.
Delivered merchandise, needs to be opened and inspected by customer accepting merchandise, to verify perfect condition. If the customer refuses to inspect merchandise, the customer takes full responsibility for merchandise.
If you have any questions or need help with your situation, please call your local Delivery Dept. or 1-866-883-2672

Services NOT Offered
The delivery team WILL NOT be able to:
Complete the delivery if there is any risk of injury or damage to the property, product and /or personnel.
Lift furniture or other product from the outside over a window.
Move other furniture in the home.
Wait more than 20 minutes in case no one is home.
Come back the same day for a second delivery attempt (if no one is home).
Thank you for your purchase!

Please help us by adding feedback of your good service experience on our Facebook page @famsausa or Google Reviews.

Local Delivery Departments
DFW Distribution Center – (214) 267-6200
Houston Distribution Center – (713) 696-1675
San Antonio Distribution Center – (210) 281-2000

Delivery Policy for Famsa EXPORT  Orders   
Deliveries to , El Salvador, Guatemala and Honduras through our Famsa EXPORT service usually take 15 days from the date when the sales contract is made.
The delivery fee varies based on the country of delivery. If a purchase of furniture, mattresses or appliances was made, in a minimum total amount of $1599 or more, delivery to destination country is FREE (* Free delivery does not apply to purchases of electronics)